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Help / FAQs

About Us

 
 
The Easy Market is a website where you can make your grocery shopping in the comfort of your own home, from a prime select variety of your neighbor supermarkets.
 
The Easy Market carries a vast variety of brands and products, from grocery, dairy, frozen, house ware, pet supplies, meat, deli cuts, and produce.
 
Simple, you can always reach us via e-mail at support@theeasymarket.com, and a customer service representative will contact you. You can also contact us by writing directly on our contact information form here.
 

Delivery Information

 
 
TheEasyMarket delivers to Manhattan, the Bronx, Queens, Brooklyn, and parts of Long Island. To check that we deliver to your ZIP Code, please click here.
 
We will process your delivery within 2 hours. Your goods will always be refrigerated and stocked properly prior departure.
 
When completing your order, you will select a 2 hour window for delivery.
Orders placed by 2 PM. can be delivered on the same day. Orders placed after 2 PM will be processed and delivered the next day.
If you've submitted an order and need to change your delivery window or want to inquire about your order, please contact us at support@theeasymarket.com.
 
After your order is submitted, please allow us 2 hours to process and pack your delivery. Orders placed by 2 p.m. will be delivered the same day. Orders placed after 2 PM will be processed and delivered the next day, starting by 8 AM. Remember that on your order comments you can always let us know the best time for delivery and also by writing us at support@theeasymarket.com.
 
The delivery fee is $5.00. But we run constant offers for which you can receive free delivery.
 

Placing and Order

 
 
Signing up is quick and simple. Just fill out our short registration form with your name, address, e-mail and password, receive a confirmation e-mail and then start getting the best service and products on your online grocery shopping. (You must be 18 years or older to register with us.)
 
Just click this link http://theeasymarket.com/index.php?route=account/forgotten, then follow the instructions, providing your e-mail address, and we will send you an e-mail with a new temporary password. Just log on with this password and change it to whatever you want so you can start shopping again.
 
The minimum order total is $45.00 US dollars, taxes are not included nor delivery fees.
 
You can pay with Cash on Delivery, with a credit card (VISA, American Express, and Master Card), PayPal, or with EBT (Food Stamps).
Credit cards are safely processed through PayPal.
 
When you select PayPal payment, your PayPal account will be charged on the day of your order, and you'll receive an e-mail confirming your final order total. We'll include a fully itemized receipt with your order. Visit paypal.com for more information.
 
We are not accepting checks at the moment. If you select COD (Cash On Delivery) you will be contacted by phone to confirm your order.
 
You can change, reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we sent confirming your purchase. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline.
For orders cancelled after the deadline, there is a restocking fee of 100% of the cost of perishable items in the order. If you miss the deadline, but for some reason still cannot accept your order, please contact us at support@theeasymarket.com.
Please note that if you make changes to an order, the price and availability of some items may change.
 
Your order will be set and prepared within 2 hours of your order submission. If you are unable to accept our delivery on that date, we will have to dispose of the perishable items and restock all the grocery items. Please note that we reserve the right to charge you a restocking fee for all returned and canceled orders. But if you contact us at support@theeasymarket.com, a staff member will do the best to try to arrange an alternate delivery time.
 
Yes, we can accommodate your order, to be delivered later, just contact us at support@theeasymarket.com, and someone from our staff will call you to arrange the new time or specified clear instructions under the COMMENT section before submitting your order.

**See terms of service for more details.

Write us at support@theeasymarket.com and let us know your question.
 

 

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